Cancellation Policy
Cancellation Policy
Effective Date: July 2026
At Wrinda, we understand that you may occasionally need to cancel or modify an order. Since many of our products are handcrafted and processed shortly after an order is placed, we encourage customers to review this policy carefully before making a purchase.
1. Order Cancellation Before Dispatch
Orders may be cancelled before they have been packed or dispatched.
To request a cancellation, please contact us as soon as possible through:
? Email: WRINDA.INFO@gmail.com
? WhatsApp: +91 89055 91654
Please include:
- Order Number
- Customer Name
- Reason for Cancellation
If the order has not entered the packing or shipping process, we will cancel it and initiate a refund.
2. Orders That Cannot Be Cancelled
Cancellation requests cannot be accepted once:
- The order has been packed.
- The order has been dispatched.
- The shipment has been handed over to the courier partner.
- The product is out for delivery.
In such cases, customers may refer to our Refund & Return Policy, if applicable.
3. Customized or Made-to-Order Products
Orders for customized, personalized, altered, or specially produced products cannot be cancelled once production has begun.
This includes products tailored specifically to customer requirements.
4. Refund for Cancelled Orders
If an order is successfully cancelled before dispatch:
- The full eligible amount will be refunded to the original payment method.
- Refunds are generally processed within 5–7 business days after cancellation approval.
Actual credit timelines may vary depending on your bank or payment provider.
5. Order Modification
Customers who wish to modify their order (such as changing the delivery address or contact details) should contact us immediately.
We will make every effort to accommodate the request if the order has not yet been dispatched.
Once dispatched, modifications may no longer be possible.
6. Cancellation by Wrinda
Wrinda reserves the right to cancel an order under certain circumstances, including but not limited to:
- Product becoming unavailable.
- Pricing or technical errors.
- Suspected fraudulent transactions.
- Payment verification failure.
- Incomplete or incorrect customer information.
- Situations beyond our reasonable control.
If Wrinda cancels an order after payment has been received, the customer will receive a full refund.
7. Refused Deliveries
If a customer refuses to accept a shipment without a valid reason, Wrinda reserves the right to:
- Deduct applicable shipping or return logistics charges (where permitted by law).
- Decline future orders in cases of repeated misuse.
8. Contact Information
For cancellation requests or assistance, please contact:
Wrinda
? Website: www.wrinda.in
? Email: WRINDA.INFO@gmail.com
? WhatsApp: +91 89055 91654
Business Hours:
Monday–Saturday
10:00 AM – 6:30 PM (IST)